We hope you enjoy our L&C KIDS product(s). However, when the product(s) you received does not meet your expectations, it is possible to return the products within 14 days of the order date. You can exchange the product for another product (size/colour/style) or you can receive a refund for the returned product. In both cases you have to return the product as follows:
- Use the original package to return the product
- Please complete the Return Form included with the delivery and enclose this form in your return package
- Send the return package to the return address as stated on the return form. We recommend you to send your return package including a track & trace code (in the Netherlands via Post-NL).
- Please note the following:
- We accept returned product(s) within 14 days of the order date
- We cannot refund lost packages when your return is sent without a track & trace number.
- The costs for returning the product(s) are for your own account
OPTION 1: IF YOU WANT TO EXCHANGE:
- Please indicate in the return form which product(s) you would like to receive in exchange
- If your exchange product(s) has a higher or lower price than the product(s) you return, you will receive an email from us to settle the difference in price
- On the day that we receive your returned product(s), we ship out the product(s) you want in exchange to the delivery address indicated in your initial order
- the costs for shipping the product(s) you want in exchange are covered by us
OPTION 2: IF YOU WANT A REFUND:
- Please indicate in the return form that you would like a refund
- We will return the amount to the original account within 5 business days from the day we receive your return.
Questions? Please contact us via infoLandCKids@gmail.com. We are happy to assist.